Policies and Procedures

You will find listed here a number of policies, including our Freedom of Information, Compliments and Complaints and Public Interest Disclosure policies.

Compliments and Complaints

We aim to set, maintain and deliver high standards of service to all our stakeholders.

Compliments are always welcome and can be made informally - either direct to particular members of staff concerned or to the relevant manager or more formally through our compliments and complaints policy.

Despite our best efforts, there may be occasions when you feel that you have not received appropriate levels of service and have cause to complain.

We would encourage you to contact us by telephone or email in the first instance to see if we can resolve the matter.

View the Academy's compliments and complaints policy (DOC 99KB)

Public Interest Disclosure Policy

We are committed to the highest standards of openness, probity and accountability. An important aspect of accountability and transparency is a mechanism to enable staff to voice concerns in a responsible and effective manner.

Our Public Interest Disclosure Policy (DOC 227KB) is designed to enable employees to raise concerns internally and at a high level and to disclose information which the individual believes shows malpractice or impropriety. This policy is intended to cover concerns which are in the public interest and could include:

  • financial malpractice or impropriety or fraud
  • failure to comply with a legal obligation or Statutes
  • dangers to Health & Safety or the environment
    criminal activity
  • improper conduct or unethical behaviour
    attempts to conceal any of these

Other policies

If you have any queries on these or the policies below, please contact the Governance Team.