Commenting on the NSS results 2016, Dr Mark Jones, HEA Chief Operating officer, says:
“It’s encouraging that most students remain satisfied with their overall experience. But the really significant reveal from the NSS is at course level – because it’s the quality of the course which directly matters to prospective and current students, particularly at a time when we know from the HEA-HEPI Student Academic Experience Survey that they are increasingly concerned about value for money.
“We look forward to working with institutions and departments to focus on the areas for improvements in teaching identified by these results. This focus will help to win greater student satisfaction and support institutions and departments in robust returns for the Teaching Excellence Framework.
“We also firmly believe that student satisfaction is rooted in student success; and that the professional development of staff is critical to student success. We know that there is positive link between professional development programmes for teaching staff aligned to the UK Professional Standards Framework (UKPSF) and strong levels of engagement reported by students in the UK Engagement Survey (UKES).”
Assessment and Feedback remains one of the more challenging areas for the sector and this is reflected in these results. The HEA has developed a new ‘Transforming Assessment and Feedback Information Pack’, which may be accessed here, to support institutions and faculties in developing best practice in this area.